Wednesday, July 27, 2011

Combining Buy One Get One Free Coupons with Cents Off Coupons @ CVS: No longer permitted

There have been rumors off and on for weeks of CVS changing this policy and apparently as of this month, July 2011, you can no longer use a cents off coupon with a buy one get one free coupon as in the past.  A couple of readers have reported seeing this on other sites and today I found Didie, at We Use Coupons, reporting calling customer service twice and asking about this. She was told that emails went out this month to all stores saying it was no longer to be practiced at CVS.

21 comments:

Joy said...

Wow, I am devastated...lol. That is one reason I liked CVS...bummer! :(

Beth said...

Good to know. I ran into two problems yesterday at my CVS and I wanted to ask you because I feel like the cashier did not know what she was talking about. But if I am in the wrong I want to know so I don't make that mistake again.

1. I bought two Crest Rinses and used one $.75 coupon and one $1.00 coupon. She said that I could not use both coupons in the same transaction and I would have to ring one of the up separately. I questioned her, but she said she could not do it. Who's right?

2. So I then purchased one of the Crest Rinses in a second transaction, used the $1.00 coupon (just because that's the one she kept) and tried to use my $2 EBC I received from the first Crest Rinse. So it was $2.99-$1.00Q-$2.00ECB. My transaction came out to -$.01. She told me I had to buy something else because they could not owe me a penny. I told her I knew that but I didn't want to buy anything else and didn't care about the penny. She told me I still could not do it, so I just ended up paying $1.99 OOP. Who's right?

Thanks!

Cheryl said...

Beth,
1. Unless those coupons stated "one per transaction" (which I do not think they do--they are P&G and they should say 4 like coupons in one transaction) you were right. And they were different coupons anyways so I think she was totally confused.

2. She should have been able to adjust the ECB down to $1.99 so you had no oop. She was right in that she couldn't give you a penny. For some reason it seems the extra bucks are more often scanning as is and not giving them the option automatically to reduce them throwing the total negative. But they can just take it off and re-key it entering the sub-total so it turns into $0.

Unfortunately, CVS does not have a written policy and there are often confused cashiers. You may want to call 800shopcvs and ask for future reference--take the reps name so you can say you talked to such and so at corporate and they said you can adjust the ECB down.

I did this with a lot of things at my store a long time ago when I thought they were confused--I never mentioned the store or gave my card number so they could look it up as I didn't want to get them in trouble, coupon usage can be confusing. Then I would talk with the manager and share what I had learned when I needed to do something they questioned and she would be willing to try it and if the register allowed it she said fine and taught the cashiers.

Of course a pleasant attitude helps a lot, not a know it all one. I often would say I read thus and so on a couponing site and so I called to ask about it and corporate said "thus and so" was true.

It has helped me be able to get a lot of deals I wouldn't have otherwise gotten.

Crystal Elsberry said...

Beth, normally the coupons say "can only use 4 like coupons in one transaction" but that means (4) .75/1 or (4) $1/1, but not a combo of the two. She was definitely wrong there. And with the second problem, she should have adjusted the ecb down to $1.99 and let you forfeit the penny.

Deal Loving Diva said...

Tis a SAD day, but we shall pull through this :)
DLD

momo4 said...

I used 1 b1g1 this past sundae for the schick razors with the 1/1 of schick and had no prblem

Carey said...

Cheryl,
Do you know if this new policy applies to BOBO sales as well? My CVS has always allowed me to a coupon on the free item in addition to the one I am buying. I am thinking with this change, they may not be allowing that any longer, but I am hopeful.
Thank you Cheryl.

Anonymous said...

So on b1g1 deals through cvs like schicl razors if I have 2 $4 coupons can I use both or just one coupon now

Anonymous said...

I have an unrelated technical type question to ask. Is it possible to use your CVS bucks to purchase of a CVS giftcard?
Thanks!
Diane

Valencia said...

She was very wrong about the Crest coupons. One of my last times purchasing some, I bought 2, used 2 manufactures coupons and a CVS coupon and there was not and never has been an issue with that. The adjusting down has always been interesting enigma to me. My stores have never allowed. Always said it was something they could not do. I tried a few times but did not feel it was worth the battle so I would always just buy a piece of caramel to make up the penny or more difference. The perk was I ended up with enough caramel to make some really great caramel brownies.

Cheryl said...

momo4, the say the email was sent out to stores on July first about the change, it will take a while for them all to get on board. I have read of others not having issues doing it this week.

Cheryl said...

Carey, the only thing that was reported was this combination. But I just read a comment on a couponing board this morning that their store interpreted it as on the B1G1 sales, not the combination of a B1G1 Q and a $/1 Q. So far that is not changed, but I wouldn't be surprised--it is happening at other stores.

Cheryl said...

Anon, on the razors you should be fine. That is not what is being reported has changed. But I read of one store who said that is what the email they received meant, not the combination.

Cheryl said...

No, Diane, you can't use it on gift card. Would be sooooo nice.

Cheryl said...

Valencia, another reader mentioned we could use them for making Caramel apples this fall :-).

Anonymous said...

I tried the B1G1 a few weeks ago (not sure what month) on the Stayfree. I used 1 B1G1 free MQ and $ off MQ the register beeped and the cashier said you cannot do that. I am in S. FL. I am wondering if I gave him the $ off MQ first then the B1G1 free if it would have worked but with this recent post I guess not. Also ...
Twice now when I used $4 MQ for item costing $3.00 the register beeped and the cashier said she could only take off the $3.00 even though my OOP was $10.

Cheryl said...

Anon, that is common for the $4 MQ. I always understood they only gave overage on CVS coupons, but a reader mentioned a while back that the register beeps and prompts the cashier that it is for more than the product and that each store decides if they give overage or not. I had never heard that before--I had only read or experienced the register beeps and tells the cashier how much it should be for.

Alecia said...

Do you know if this is only for buy one get one free coupons or does it apply to Buy X get $$ off Y coupons too? An example would be the Aussie/Herbal Essences $3 one for this weeks deal. Thanks for keeping us updated!

Cheryl said...

Alecia, I do not know for sure, but would assume this is considered B1G1 free since you get a free item and they would treat it the same. But I haven't seen how the emails going out to the employees is worded to know for sure.

Beth said...

Thanks for the info! I'm still kind of new to shopping at CVS and still get nervous every time I go in! I'll just try to be prepared each time and remember it's ok to ask for the manager for extra help!

Cheryl said...

Beth, it can be nerve racking. If CVS had a written coupon policy posted it would be easier because often cashiers are confused, too. And calling 800shopcvs with questions is good to do, too, as they are fantastic.