Wednesday, July 21, 2010

CVS Policy on Sales Starting Saturdays ~ You Can Choose Your Sale Price

A Simply CVS reader had a problem at her store when it activated the ad for the next week early on Saturday.  The current week's ad advertised a buy one get one free sale price and the new ad had a sale price that was a lower cost per item.  The register will automatically choose the "better" price so it rang up the new ad's lower price per item.  With the coupons the customer had the buy one get one price was better and she asked if they would give her the
current ad's advertised price.  They refused and said they were unable to do that.

I have read of this problem before and most CVS employees will just price adjust for whichever price the customer wants so I knew it could be done.  I emailed CVS customer service and asked about the CVS policy on sale prices.  Below is the reply I received:


CVS/pharmacy®

Dear Cheryl:

Thank you for contacting CVS/pharmacy with your inquiry.

If a store has decided to activate the next week’s ad early and a product (Sobe) is on sale for the current week as well as the next week, if the customer prefers the sale from the current week, the store management should adjust the price for the customer.

I am sorry to hear one of our customer’s had an unpleasant experience at her local store.  I appreciate you contacting us on the customer’s behalf.

Again, Cheryl, thank you for contacting CVS/pharmacy.  I hope you have a wonderful weekend!

Sincerely,

Laura
CVS/pharmacy
Customer Relations

Disclosure: Links in this post may be Simply CVS affiliate partners or personal referrals.

5 comments:

ReviewDiva said...

I had this problem and when I contacted CVS coporate about the problem they appologized and gave me $10 in ECB!

Cheryl said...

ReviewDiva, how great is that! CVS customer service is great!

Elizabeth said...

I had the EXACT same problem with the Sobe's last Saturday. I was so disappointed. Almost every store I tried had that problem. The cashiers were completely unsympathetic as they thought $0.77 each was SO much better than B1G1 at $1.59 each so I didn't know what to do.

Cheryl said...

Elizabeth, CVSing can be as frustrating as it is exciting. Whenever I run into anything that looks "wrong" I call or email C.S. to find out what should be. In this case, the advertised price for the time you were there was b1g1 so they had to honor it or it would be false advertising--but to get them to understand is sometimes impossible. But Customer Service is great--I have read of people calling while they are shopping if they are having a problem and they will talk to the store right then and correct them if there is a problem. I am trying to think of a lot of these situations I have read about and emailing so I have the answers here at Simply CVS so readers will know what CVS expects and then will know if they are being waited on by someone who just doesn't know. Hang onto your coupons--8/1 they are b1g1 again.

EGriffin0229 said...

Ahh the SOBE deal, yeap, I was right up there with you guys on Saturday. I even took out my iPhone where I had the BOGO policy as clear as day and they still gave me a hard time. Being as persistant as I am, the manager took me to another register and manually changed the price to the BOGO price and I ended up walking away with 12 bottles for $0.55, for the 6th pair, for some reason I only paid $0.05 crv