Because successful CVS shopping requires the use of coupons combined with the CVS deals from the sales ad it is important to understand the CVS coupon policies. For years I could not comprehend using two coupons on buy one get one free sales or to use a buy one get one free coupon with a B1G1 sale (receiving both items free). I kept reading about shoppers doing that
and getting loads of free items. I finally tried it and the register accepts the coupons just fine.
UPDATE: 11/18/2010, I called 800-shopcvs to confirm that the following policy was still in place and the gal said, "Absolutely. You can use two coupons on a buy one get one free sale."
UPDATE: 7/28/201, You Cannot use 2 coupons on a BOGO sale as in the past and you CAN use a BOGO coupon on a BOGO sale--making both items free, like n the past.
To be able to share this concept with the readers of Simply CVS I decided to email CVS customer service and post a copy of the email I received in reply. Whenever you run into a store that will not allow something you think is a CVS policy, email customer service and ask them to clarify it and when you receive the reply you can print out the copy and carry it with you to share with whomever is refusing the service CVS. Here is a copy of the email I received this week:
Dear Valued Customer,
Thank you for contacting CVS/pharmacy. Your e-mail has reached the Customer Relations Department. We appreciate the time you took to contact us with your inquiry. Our coupon policy is not available on our Web site. We reserve the right to change this policy at any time.
In the case where a particular item is on sale for “buy one get one free” (BOGO), you are only allowed to use one manufacturer’s BOGO coupon. For instance, if Revlon lipstick is on sale for BOGO, you can use one manufacturer’s BOGO coupon. You would get both items free and pay any applicable tax. We reserve the right to limit quantities after the first purchase. If our store is running a sale for BOGO, you can use two manufacturer’s coupons for a specific dollar amount off. For example, if Revlon lipstick is on sale at our store for BOGO, you can use two $1.00 off Revlon lipstick manufacturer coupons.
Again, thank you for contacting us. We value your business and look forward to serving you in the future. Have a wonderful day!